Withdrawal Policy

2025

This policy governs the processing of withdrawal requests on Brentonvale Trust in accordance with applicable Australian legislation, including the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) (AML/CTF Act), the Corporations Act 2001 (Cth), AUSTRAC regulatory requirements, and ASIC guidance on digital asset services. By submitting a withdrawal request, the user acknowledges and agrees to all terms set out in this policy.

1. Available Withdrawal Methods

• direct bank transfer to an Australian or international account held in the user's verified name;
• transfer to approved digital wallets registered under the user's account;
• transfer to cryptocurrency exchanges linked and verified under the user's account.

The account holder's name must exactly match the name recorded on the user's verified profile. This requirement is mandatory under AUSTRAC's customer identification and verification obligations. Withdrawals to third-party accounts are not permitted.

2. Withdrawal Processing Time

Withdrawal requests are typically processed within 1–3 Australian business days from the time of submission, subject to:

• the selected withdrawal method and destination institution;
• compliance screening and regulatory obligations under the AML/CTF Act;
• additional identity or source-of-funds verification where required.

Requests submitted outside Australian Eastern Standard Time (AEST) business hours will be queued for processing on the next available business day. Brentonvale Trust is not responsible for delays caused by third-party financial institutions or blockchain network congestion.

3. Fees and Charges

Withdrawal fees may apply depending on the selected method, currency, and destination. All applicable fees are displayed in full prior to the user confirming the withdrawal request, in accordance with the consumer transparency requirements under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).

Brentonvale Trust does not impose hidden fees or undisclosed charges. Any fee changes will be communicated to users with reasonable notice prior to taking effect.

4. Withdrawal Limits

• minimum withdrawal thresholds apply and vary by currency and asset type;
• daily, weekly, or monthly limits may apply in accordance with Brentonvale Trust's AML/CTF Program obligations under the AML/CTF Act and AUSTRAC reporting requirements;
• enhanced transaction monitoring may result in temporary restrictions on withdrawals where unusual, high-risk, or suspicious activity is detected, pending completion of additional verification.

5. Mandatory Identity Verification (KYC/AML)

In accordance with Brentonvale Trust's obligations as a registered Digital Currency Exchange (DCE) provider under the AML/CTF Act, all users must complete identity verification before withdrawals can be processed. Required documents may include:

• a certified copy of a valid Australian passport, driver's licence, or other AUSTRAC-approved government-issued photo identification;
• proof of residential address issued within the last 3 months (e.g., utility bill, bank statement, or Australian Government correspondence);
• documentation evidencing the source of funds, where required by AUSTRAC or where triggered by internal risk assessment procedures.

Withdrawals will not be processed until all required verification steps have been satisfactorily completed. Brentonvale Trust reserves the right to request additional documentation in line with its ongoing customer due diligence obligations.

6. Possible Delays or Rejections

A withdrawal request may be delayed, suspended, or declined in the following circumstances:

• the account name does not match the name on verified identification documents;
• submitted documents are invalid, expired, or fail verification standards;
• the transaction triggers suspicious matter reporting obligations under Part 3 of the AML/CTF Act, requiring referral to AUSTRAC;
• a technical failure occurs with an exchange API or payment processing system;
• KYC/AML verification requirements have not been fulfilled or have lapsed;
• the account is subject to a freeze, restriction, or law enforcement hold under applicable Australian legislation.

Where permitted by law, Brentonvale Trust will notify the user of any delay or rejection and provide relevant information. Note that in certain circumstances, disclosure of the reason for a delay or restriction may itself be prohibited under the AML/CTF Act (tipping-off provisions, s. 123).

7. User Responsibility

The user is solely responsible for ensuring that all withdrawal details — including account numbers, wallet addresses, and beneficiary information — are accurate and complete before submitting a request. Brentonvale Trust accepts no liability for financial loss arising from incorrect information provided by the user. Users are encouraged to double-check all details, as cryptocurrency and some digital asset transactions are irreversible.

8. Cancellation or Modification of a Withdrawal Request

Users may request cancellation or modification of a pending withdrawal request provided it has not yet entered the processing stage. Once a request has been submitted for processing, it cannot be cancelled, modified, or reversed by Brentonvale Trust. Users should contact support immediately if a cancellation is required.

9. Support and Assistance

For enquiries or issues relating to withdrawals, please contact our support team:

📩 [email protected] — Average response time: 1–2 Australian business days

If you believe your matter involves a complaint, you may also submit a formal complaint in accordance with our Internal Dispute Resolution (IDR) procedure. If unresolved, eligible complaints may be referred to the Australian Financial Complaints Authority (AFCA) at www.afca.org.au.

10. Policy Updates

This policy may be updated periodically to reflect changes in Australian legislation, AUSTRAC guidance, ASIC regulatory requirements, or our internal compliance framework. Users will be notified of material changes via email or prominent notice on the platform. Continued use of Brentonvale Trust services following publication of an updated policy constitutes acceptance of the revised terms.